Who we are
Khexylondrixol, Krukmakargatan 13, 118 51 Stockholm, Sweden, sells Pentavitalix and related goods to consumers in the European Union. This policy summarises how refunds and withdrawals work together with mandatory consumer law.
Refund Policy
Right of withdrawal
If you are a consumer purchasing online for personal use, you normally have fourteen days to withdraw from a distance contract starting the day you receive the goods, unless an exception applies. Sealed goods that are unsuitable for return for health or hygiene reasons may fall under limited exceptions once unsealed after delivery. Assess whether the outer seal is intact before opening if you wish to keep the withdrawal option where applicable.
How to start a return
Email contact@khexylondrixol.world with your order number, reason, and photos if the shipment arrived damaged. We confirm instructions and any return label within two business days in most cases.
Defective or incorrect items
If an item is faulty, incomplete, or not as described, you may request repair, replacement, price reduction, or contract termination according to EU consumer sales law. We cover reasonable return postage for verified claims.
Refund timing
Approved refunds are issued using the original payment method unless agreed otherwise. You will receive money back within fourteen days from the day we receive the returned goods or evidence of shipment, whichever is earlier, unless inspection is reasonably required.
Data linked to refunds
Processing returns requires storing your contact and payment metadata as described in the Privacy Policy. We retain transactional records for accounting periods required by Swedish law.